IT Support Specialist

Position Overview

The IT Support Specialist provides day-to-day technical support for approximately 90 employees in the Canadian region. This role handles Tier 1 and Tier 2 support requests, manages workstation setups and deployments, assists with networking and system troubleshooting, and supports local execution of global IT processes.

This role is the primary hands-on IT presence for the Canadian office and works closely with the Head of IT, Canada.

Key Responsibilities

End-User Support (Tier 1 & Tier 2)

• Provide timely support for hardware, software, networking, and account issues.

• Troubleshoot workstation/laptop, printer, and peripheral problems.

• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).

• Document and resolve tickets in the global helpdesk system.

Device Deployment & Workstation Management

• Prepare, configure, and deploy laptops for new hires (Windows & Mac).

• Manage device imaging, updates, and endpoint security using Intune and global standards.

• Maintain accurate records of IT inventory and asset lifecycle.

Network & Infrastructure Support

• Assist with local office networking (switches, Wi-Fi, cabling, firewalls).

• Perform basic to intermediate infrastructure troubleshooting and maintenance; escalate advanced issues to the Head of IT, Canada or global teams.

Global IT Collaboration

• Support rollout of global IT initiatives, security enhancements, and new tools.

• Follow global procedures for identity, device management, patching, and compliance.

• Coordinate with global helpdesk teams to ensure consistent support delivery.

• Participate in local and global IT projects, taking ownership of tasks as assigned or initiated independently to improve systems, processes, and end-user experience.

Local Operations

• Support onboarding/offboarding activities (accounts, devices, access).

• Maintain the physical IT environment (spares, cables, meeting rooms).

• Assist with vendor coordination for repairs, replacements, and service calls.

• 1+ years of experience in IT support or technical troubleshooting.

• Strong working knowledge of Windows 10/11, MacOS, M365, and Active Directory/Entra.

• Familiarity with networking fundamentals (VLANs, DHCP, Wi-Fi, switches, firewalls).

• Experience with endpoint management tools (Intune preferred).

• Strong problem-solving skills and customer-service mindset.

• Ability to work independently in a small regional team.

Ideal Candidate

• Self-motivated, resourceful, and comfortable owning the IT experience for the local office.

• Able to follow global IT processes while handling local on-site needs.

• Interested in growing into system or network administration responsibilities over time.

Our Perks

Team / Career Growth

• Top-notch colleagues that like and respect one another 

• We listen to peoples' ideas—and act on them 

• A supportive environment with opportunity for training, mentoring, professional development, and advancement 

• Challenging, interesting work 

• Cutting edge technology that improves the world around us 

• We're recognized experts in our field—people around the world seek us out

Benefits

• Fair and equitable salaries, as well as profit sharing

• A competitive group benefits program for you and your family

• A health and lifestyle spending account

• RRSP matching

• 4 weeks of vacation to start and 5 weeks of vacation after 5 years with the company

• Maternity and parental leave top-ups 

• Bottomless book budget

• Company summer and winter parties (that are fun to attend!)    

Working Model

• A headquarters office in downtown Victoria with healthy snacks and good coffee

• High-end hardware and equipment

• Secure bike storage and showers for those that bike to work 

• Lunchtime yoga on Tuesdays and Thursdays

At VertiGIS, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels safe, respected, and valued. We encourage everyone who is interested in the role, regardless of race, ethnicity, religion, sex, gender, sexual orientation, disability status or age, to apply. Unique perspectives and experiences are what make our teams strong! 

If you self-identify as having a disability, please let us know how we can best assist you. Accommodation is available upon request at any time during the recruitment process. 

VertiGIS Compensation Philosophy

At VertiGIS, we strive to offer competitive total compensation packages that include both direct and non-direct compensation such as salary, health care and retirement benefits, variable/incentive pay, paid time off, and other benefits and perks. 

Our job postings reflect the expected pay or pay range for each position in alignment with our compensation philosophy and salary budget. This reflects what we feel is competitive based on the profile of candidate we are seeking. The background, experience, and skill set we are seeking will be outlined in the role requirements.

We strive to have a comprehensive approach to compensation and ensure that employees are paid based on the value they bring to the company.  

We’re a great place to build your career.

Our colleagues are great people and make our company the kind of place we enjoy coming to every day. We reward top performers and stay true to our core values. Since 1999, we’ve built our business based on steady, sustainable growth – we’re still growing and our future is bright!

Note: To avoid potential formatting issues, we require that you submit your resume and cover letter as PDF files.

Note: We use a recruitment tool to reach out to candidates so please check your inbox to ensure our emails are not being filtered as "Social" or "Promotions" (our provider has been notified).